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Visitor display

Visitor kiosk tablet

Overview

The visitor kiosk devices can be used as an extension for the visitor management module. The invited visitor can complete the visitor profile verification process on the display when arriving in the office. Make the visitor verification process faster and more user-friendly by using the visitor kiosk display.

How to use the visitor kiosk display?

The following processes can be covered using the display for new visitors:

  • Visitor verification - with invitation code
  • Visitor verification - using email address
  • Visitor verification - without invitation
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Note! In case a visitor already completed the verification process, then the visitor kiosk display doesn't need to be used. The host or the admin can check in the visitor using the normal app, depending on how your organization configured the visitor data privacy settings.

Visitor verification - with invitation code

In case, the host created an invitation for the visitor before the first visit. A 6-digit code is generated for the invitation, which is displayed on multiple places during the visitor invitation process and can be entered on the visitor display:

Start the verification process with the 6-digit invitation code
Enter 6-digit code on visitor kiosk display

Invitation email
The visitor can see the 6-digit code in the invitation email.

Visitor kiosk display code in the invitation email

Admin dashboard - visitor invitation details
The administrator can see the 6-digit code in the invitation details in the admin dashboard.

Visitor kiosk display code in the admin dashboard

(optional) User app - visitor invitation details
Depending on the visitor privacy settings applied by the Flexopus administrators, the host can see the 6-digit code for the invitation as well.

Visitor kiosk display code in the user application

The invitation code can be used on the visitor kiosk display to complete the visitor verification process on site once the visitor arrived in the office. Take the visitor's tablet as a host, enter the invitation code, and hand over the tablet to the visitor. The tablet will show the following information:

  • The first section shows the invitation details.
  • The section shows the attributes that need to be filled out.
  • The third section shows the documents that need to be accepted.
Verification form for the visitors

Optionally, a signature can be requested from the visitors, which will be copied to the last page of the required documents:

Signature for document verification
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Note! In case a signature is configured as a mandatory step, the signed documents will be stored in the verified visitor profiles under the signed documents section. Flexopus is not storing the signature in a plain format. They are always embedded in the documents and only the PDFs are stored as long you require it based on the privacy settings.

Visitor verification - using email address

The visitor verification process can also be started by entering the visitor's email address on the display. In this case, the system will check, if a visitor with the provided email address has an invitation for today or not.

Start the verification process with the email address

Visitor verification - without invitation

In case a visitor has no invitation, the visitor can still start the verification process for his visitor profile to get a verified visitor profile, which could be used by a host later to create an invitation. This means that the verification can be done by any potential visitor.

Start visitor verification process without an invitation

Once the verification is done, a host can create an invitation for the verified visitor profile.

Limitation for normal users:
The visitor my not be visible yet to the host due to data privacy settings. In this case, the host needs to create a new invitation using the same email address of the visitor in the invitation process. After trying to create the invitation, the system will detect that a visitor with the same email address already exists. The existing verified visitor will be added to the invitation. The benefit of the preregistration of the visitor is that the host can protocol the visit later too, since the visitor dependent on part is already done.

Configuration manual

To configure a visitor kiosk display, you need to be an administrator in Flexopus and the kiosk display has to be activated in the visitor management settings Dashboard > Settings > Visitor management:

Enable kiosk for visitor registration

STEP 0 - Hardware requirements

You can basically use any browser capable device for the visitor kiosk configuration. The only real requirement is to have a modern browser capable device. It can be any iOS, Windows or Android tablet.

Recommendation
Still, if you're flexible, and you are planning to order something, we would recommend buying an Apple iPad Air 11". There are two minor reasons for it:

  • Nice quality with an integrated pencil for digital signature and to keep the tablet cleaner: https://www.apple.com/de/apple-pencil/
  • It's easy to put the display into a kiosk mode, by enabling the kiosk mode in the settings and pressing the on/off button 3 times.
  • There are many nice-looking protection cases or stands on the internet for the iPads, which will be needed. You can expect people to drop stuff if you give them something in the hand.

However, you can use or purchase any other tablet as well, since the listed reasons for our recommendations can be fulfilled with many other devices as well.

STEP 1 - Install Flexopus

STEP 2 - Create display configuration

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STEP 3 - Connect the display

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