Application logs
Overview
Log data is collected separately in Flexopus for each customer instance and provided for the administrators. To see the log, navigate in Flexopus as an administrator to Dashboard > Logs. Using the logs, you can see the activities of the users.
Categories
The log data is saved for the following information categories:Object Building Cost center Equipment Global Group Location Login User Webhook Smart lock
The list of categories may be extended over the time during the development of the application.
Log structure
The structure of the log data is standardized and usually includes the following fields:
| FIELD | DESCRIPTION |
|---|---|
| Date | The exact time the event occurred. The time and date are displayed based on the time zone of your Flexopus instance. |
| Subject | The subject of the log entry. |
| Description | The description of the event gives you more information about the nature of the event. To see more details, some of the logs provide a detailed view when you click on the more details in the action column. |
| Initiator | The user who initiated the event. |
| Action | They show more details, if possible, based on the type of log entry. |
Examples:
| Date | Subject | Description | Initiator | Action |
|---|---|---|---|---|
| 2023-01-31 10:31:20 | Booking - 45887 | A booking has been created for "Table 23". | Flexopus Support support@flexopus.com | View |
| 2023-01-12 10:35:15 | - | Bookings have been exported. | Flexopus Support support@flexopus.com | - |
Log retention period
The log data is stored by default for 180 days. The automated deletion of older log data takes place automatically. You do not need to make any changes to the settings for this. However, you can increase or decrease the log retention period by navigating in Flexopus as an administrator to `Dashboard > Settings > Data privacy settings > Deletion concept. There you can find an option Application log retention period, which is set by default to 180 day.
The global anonymization settings of bookings of your organization are also taken into account for the log data. The bookings are displayed anonymously in the list after the anonymization period., which is may set to a shorter time period than the log retention period.
Server logs
Flexopus also stores server logs, which are different from the mentioned application logs. The server logs are for example development logs to detect exceptions, 500 error, integration errors etc.
Additionally, every time the application is accessed by a client device, the booking system automatically collects data and information from the computer system of the accessing computer. The following data is collected:name of the retrieved file date and time of the retrieval volume of data transferred message about successful retrieval web browser IP address
This usage data is used mainly for security reasons, for example to detect a DDoS attack on the server, or filter bad users.
The server logs are not visible in the application.